At Coveandcotton.shop, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, you may request a return and refund in accordance with the terms outlined below.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, and documentation.
- Not show signs of wear, damage, modification, or misuse caused by the customer.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items may not be eligible for return:
- Products that have been used, altered, or damaged after delivery.
- Items returned without original packaging or essential components.
- Clearance items marked as final sale, where permitted by applicable law.
- Gift cards or other non-refundable promotional products.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery. To help us process your claim quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the damage or defect.
Upon verification, we will arrange an appropriate resolution, which may include a replacement, store credit, or full refund.
Return Shipping Costs
- If the return is due to a product defect, damage during transit, or an error on our part, we will cover the return shipping costs.
- If the return is for any other reason, including change of mind or ordering the wrong item, the customer is responsible for return shipping costs.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved:
- The refund will be issued to the original payment method used for the purchase.
- Refunds will be credited within 3 business days after approval.
Please note that processing times by banks, credit card companies, or payment providers may vary.
Return Address
Returns should only be sent after receiving authorization from our customer support team. Return instructions and the appropriate return address will be provided during the return approval process.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team. We are committed to resolving concerns fairly and efficiently.
Final Clearance Notice
Due to ongoing financial difficulties and sustained operating losses, Coveandcotton.shop is currently conducting a final inventory liquidation. While we continue to honor our return and refund commitments as outlined above, product availability is limited and many items may not be restocked once sold out. We sincerely appreciate your support and understanding during this transition period.